Website Terms and Conditions
These terms cover your use of www.rapiddespatch.co.uk. They do not cover the carriage or storage of goods. Every booking is governed by our Terms and Conditions of Carriage and Storage.
By using this website you accept these terms. If you do not agree with them, please do not use the website.
Who we are
This website is operated by Rapid Despatch Logistics Ltd, trading as Rapid Despatch. We are registered in England and Wales, company number 04215880. Our registered office is Unit 2, 424 Portswood Road, Southampton, Hampshire, SO17 3SD. Our VAT number is GB 777 5205 04.
You can contact us on 0345 8333 833, which is answered 24 hours a day, or at info@rapiddespatch.co.uk, which is read during office hours, 08:00 to 18:00.
Quotes, bookings and the contract for carriage
Nothing on this website is an offer to carry or store goods at a particular price or time. Prices, collection times and transit times on the website are a guide. A quote from us is based on the information you give us, and it is confirmed only when we accept your booking.
When we accept a booking, the contract is governed by our Terms and Conditions of Carriage and Storage. They set out, among other things, our liability for goods, the limits that apply, what you must declare, and how and when to make a claim. If anything on this website conflicts with them, the Terms and Conditions of Carriage and Storage take priority.
Please read them before you book, and ask us if you want higher cover for valuable goods.
If you are a private customer
Most of our customers are businesses, but we are happy to work for private individuals too.
If you book as a consumer, you have legal rights under the Consumer Rights Act 2015, including the right to have the service carried out with reasonable care and skill. Nothing in these terms or in our Terms and Conditions of Carriage and Storage takes away rights you have by law.
Cancelling a booking. If you book at a distance (online, by phone or by email), you normally have 14 days to cancel a service contract. You lose the right to cancel once the service has been fully performed, even if that is within the 14 days.
Once we have started work on a booking, depending on how far it has progressed, the delivery may become fully chargeable. This applies to all of our services: same-day, overnight and international. In some cases, the cost of returning a cancelled consignment may be more than the price we originally quoted.
Using this website
We make the website available free of charge. We do not guarantee that it will always be available or free of errors, and we may change, suspend or withdraw any part of it without notice.
You must not:
- use the website in any way that breaks the law or is fraudulent
- try to gain unauthorised access to the website, the server it runs on or any connected system
- introduce viruses or other harmful code, or attack the website through a denial-of-service attack
- use the forms to send spam, or to submit information you know is false
- collect personal data from the website
Search engines and AI services may crawl and index this website within the rules set out in our robots.txt file.
Accuracy of information
We keep the information on this website up to date and accurate, but it is general information about our services. It is not advice about your particular consignment, and details such as customs rules and carrier requirements change. Please check anything important with us before you rely on it.
Intellectual property
The content of this website, including text, photographs, graphics and logos, belongs to us or is used under licence. You may view, print and share pages for your own use and for referring others to our services. You may quote short passages with a link back to the source page.
You must not copy, change or republish the content for commercial purposes, or use our name or logo in a way that suggests we endorse you, without our written permission.
Carrier names and logos shown on the website belong to their owners.
Links to other websites
The website links to other websites, including our booking, tracking and customer login system, carriers and government guidance. We link to them for your convenience. We are not responsible for their content or for how they handle your data, and the link is not an endorsement.
You may link to our home page or any other page, as long as you do it fairly and legally, and do not suggest a relationship or endorsement that does not exist.
Our liability for the website
Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited or excluded by law.
If you use the website for business purposes, we are not liable for any loss arising from use of, or reliance on, the website, including loss of profits, sales, business, contracts or data, business interruption, or any indirect or consequential loss.
If you are a private customer, we only provide the website for domestic and private use. We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.
Our liability for goods we carry or store is covered only by the Terms and Conditions of Carriage and Storage, not by these terms.
Your personal data
We use the personal data you give us through this website as set out in our Privacy Policy. Our use of cookies is explained in our Cookie Policy.
Complaints
If something has gone wrong, please tell us. Complaints should be sent by email to info@rapiddespatch.co.uk. We acknowledge complaints within 2 working days and aim to give a full response within 14 days.
Claims about goods lost or damaged in transit must be made within the time limits in our Terms and Conditions of Carriage and Storage.
Changes to these terms
We may update these terms from time to time. The version on this page when you use the website is the one that applies. The date at the top shows when it was last updated.
Law and jurisdiction
These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a private customer living in Scotland or Northern Ireland, you may also bring proceedings in your local courts.